Frequently Asked Questions

Save time and get answers to our most asked questions here.

Q: Can I pick my car up from the airport?

Our usual procedure is to shuttle our customers back to where they are staying during their time in Spain and having the car ready for them at their destination. Most people prefer this as it means no driving on strange roads after a long day of travelling.

If you do wish to pick the car up from the airport, please include this in the booking form and we will try our best to accommodate.

Q: How do I pay?

Cash, card, or bank transfer, it’s up to you.

Q: When Do I Pay?

Any time before the hire or on the day you arrive.

Q: Do you have Automatic cars available?

We do but they are in high demand, so book as soon as possible.

Q: Are pets allowed in the car?

When booking please specify if you’d like a pet-friendly car and we’ll do our best to accommodate.

Q: Can we leave Spain with the hire car?

Our cars are only insured to be driven in Spain.

Q: Are there any age limits on hiring cars from Caracola?

No, if you have an in-date driver's license for the duration of your rental you can drive our cars regardless of your age.

Q: Is there a minimum or maximum length for car hire?

No, you can hire for as long as you want, but if you wish to extend your hire duration you need to let us know as soon as possible and we will see whether your car is available for a rental extension.

Q: What happens if we break down?

In the unlikely event that you have a mechanical failure, call our emergency numbers (+34) 652 10 58 27 or (+34) 637 545 817

Q: What happens if my flight is delayed?

Don’t worry, we constantly monitor our clients' flights to make sure we know when you're arriving so we can meet you as planned, but we also ask for you to keep us updated.

STILL HAVE A QUESTION WE'VE NOT ANSWERED?

If you have a simple question about our services, there's a good chance may have already answered it somewhere on the site.

Be sure to have a look round our site for all the latest information on what we can offer, but if you still can't find exactly what you're looking for just get in touch above.

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